As voice-activated assistants gain popularity, the future of AI sales agents may incorporate voice commerce. Instead of typing queries, customers might simply speak their needs, and the AI agent will respond with product recommendations or order confirmations.
Voice-enabled sales agents can create a more intuitive, hands-free shopping experience. This trend opens up new channels and scenarios where customers interact with brands, from smart speakers at home to voice assistants embedded in cars, offering unparalleled convenience and accessibility.